Brian White and Rachel Searles are part of the Google Search Quality and Web Spam team. For those webmasters who have received a penalty or another type of complaint on their websites, this video will provide assistance on how you can make your best case for reconsideration. Make sure that you carefully craft your request, as it can be difficult to determine what you have done to remedy the situation otherwise.

The Google Search Quality and Web Spam team greatly care about the search engine users, and want to give them the best user experience possible. It is important to realize that time-out issues and similar occurrences are not penalties. Wait a short while to see if the website reverts back to its normal state. If you are having difficulty figuring out what is wrong or how to remedy the situation, read over the guidelines and the webmaster help forum.

The team reads each request personally, and will handle each case promptly. All you have to do is write a concise report of what you have done to fix the problem(s). If you have been approved for reconsideration, it may take some time for this to be reflected on your website. Be patient, and you should be in operation again in a short time.